Below you’ll find some of the most common questions we get about SoVisual.co and its products. If you do not see your question answered below, feel free to reach out to our team.
Not at all. Memes, GIFs, popular quotes, viral “fill in the blanks,” and other recycled content is a staple of social media. These catchy types of content are often reused because people love consuming it.
Additionally, the internet is a big place–think of how many thousands of people are using the same Canva templates and nobody notices. (And SoVisual.co is nowhere near as popular as Canva… yet 😉.)
Yes! Although you’ll get the most versatile editing with our Photoshop files, you can actually use the blank versions of every image inside Canva or Easil or any other design software. We’ve even created a video showing exactly how.
Our policy on refunds is this: once you have downloaded your purchased product, there are no refunds. Due to the nature of digital products and the inability to “return” a downloaded item, we must be very strict on our refund policy. We will work very hard to resolve any file issues you have, and will only offer refunds at our own discretion.
The content for each Social Pack is crafted to suit any industry. We really wanted to make it as accessible as possible for both the business using it and its followers.
At this time we no longer do custom work. In the future, however, we may consider bringing it back if demand is high enough.
Yes, you can change out the photos if you purchase the PSD version of the Social Pack. In fact you can change anything about it as our PSD files are fully editable, and are always accompanied by instructional videos to help you do just that.
Yes! Our Photoshop files are 100% compatible with Adobe Illustrator. You can edit text, change colors, add different photos, or even rearrange elements.
Absolutely. You don’t have to follow our text prompts or content calendar–these are just to give you somewhere to start. Once you purchase a Social Pack, it’s yours to do with as you please for as long as you want.
And if you have the PSD version, you can use the templates over and over again, changing up the content each time, until you get bored and want something new.
Nope. We release new packs every month, but there is no monthly subscription involved. If you like a Social Pack, you purchase it. Simple as that.
In the future, we may decide to offer an all-access subscription option, but for now, it’s just individual purchases.
Our .csv file is made for bulk uploading into tools like Agorapulse, Buffer, and the like. Use the respective tool’s bulk upload feature and import the .csv file to instantly schedule all 30 posts. Once they’re scheduled you can go back through and add photos as needed.
Absolutely. Our unlimited use license means you can use these packs on any social media account you personally manage. That means your accounts and your client accounts with no cap on how many.
If you’re an agency, however, we have a different license specifically for you that will allow anyone in your organization to use the content. Contact our team for details.
Each Social Pack comes with a spreadsheet content calendar that has every post planned out for the given month. It is easily imported into any spreadsheet software such as Google Sheets, Microsoft Excel, or other spreadsheet application.
Use it as a reference for planning out and scheduling your content throughout the month.
Is your question not answered here?
Reach out to our team, and we’re happy to get those questions answered right away. You can use the Facebook Messenger chat box on this page or use our Contact Page.