Below you’ll find some of the most common questions we get about SoVisual.co and its products. If you do not see your question answered below, feel free to reach out to our team.
Should I be worried that other people are using these?
Not at all. Memes, GIFs, popular quotes, viral “fill in the blanks,” and other recycled content is a staple of social media. These catchy types of content are often reused because people love consuming it.
Additionally, the internet is a big place–think of how many thousands of people are using the same Canva templates and nobody notices. (And SoVisual.co is nowhere near as popular as Canva… yet 😉.)
Do you have a refund policy?
Our policy on refunds is this: once you have downloaded your purchased product, there are no refunds.
Due to the nature of digital products and the inability to “return” a downloaded item, we must be very strict on our refund policy. We will work very hard to resolve any file issues you have, and will only offer refunds at our own discretion.
Can you customize the content for me?
Yes! We offer a customization add-on that allows you to request any change you want that relates to: colors, fonts, text, photography, or any other small information you may want added to the content.
Can I use a Social Pack multiple times?
Absolutely. You don’t have to follow our text prompts or content calendar–these are just to give you somewhere to start. Once you purchase a Social Pack, it’s yours to do with as you please for as long as you want.
And if you have the PSD version, you can use the templates over and over again, changing up the content each time, until you get bored and want something new.
How does this work with Agorapulse, Buffer, Hootsuite, and other social media management tools?
Our .csv file is made for bulk uploading into tools like Agorapulse, Buffer, and the like. Use the respective tool’s bulk upload feature and import the .csv file to instantly schedule all 30 posts. Once they’re scheduled you can go back through and add photos as needed.
Is the content industry-specific?
The content for each Social Pack is crafted to suit any industry. We really wanted to make it as accessible as possible for both the business using it and its followers.
Can I change out the photos?
Yes, you can change out the photos if you purchase the PSD version of the Social Pack. In fact you can change anything about it as our PSD files are fully editable, and are always accompanied by instructional videos to help you do just that.
Is this a monthly subscription?
Nope. We release new packs every month, but there is no monthly subscription involved. If you like a Social Pack, you purchase it. Simple as that.
In the future, we may decide to offer an all-access subscription option, but for now, it’s just individual purchases.
Can I use this on my client’s accounts?
Absolutely. Our unlimited use license means you can use these packs on any social media account you personally manage. That means your accounts and your client accounts with no cap on how many.
If you’re an agency, however, we have a different license specifically for you that will allow anyone in your organization to use the content. Contact our team for details.
How do I use the Content Calendar?
Each Social Pack comes with a spreadsheet content calendar that has every post planned out for the given month. It is easily imported into any spreadsheet software such as Google Sheets, Microsoft Excel, or other spreadsheet application.
Use it as a reference for planning out and scheduling your content throughout the month.